How Napoli Pizza Damped Delivery Chaos & Sped Up Kitchen Prep by 25%

The Challenge: Host-Stand Clutter & Missed Modifications

Napoli Pizza, a bustling family-owned pizzeria in Chicago, faced severe bottlenecks during Friday dinner rushes. Hosts were constantly juggling five separate tablets from UberEats, DoorDash, and phone orders—manually re-typing custom pizza toppings into their old cash register.

Typing errors like missed extra cheese or forgotten crust modifications led to remakes, long guest wait times, and high food waste costs.

"We used to have four tablets beeping simultaneously on the host counter while servers tried to ring up dine-in guests. It was total chaos. Switching to NetlinePOS merged everything into one screen."

The Solution: Unified Order Out Hub & Station-Split KDS

Napoli Pizza implemented Netline POS with OrderOut integration and dual Kitchen Display Screens (KDS). Now:

• ✓ Unified Delivery: UberEats and DoorDash orders route straight to the kitchen display automatically.
• ✓ Smart KDS Routing: Appetizers and salads send to the Cold Prep screen, while pizzas send to the Oven station.
• ✓ Automated 86-ing: When fresh mozzarella runs out, 1 tap on the POS updates both in-store and delivery menus instantly.

The Result: Zero Typos and Faster Table Turns

By eliminating manual order re-entry, ticket preparation times plummeted by 25%. Staff focused on table hospitality instead of tablet management, boosting weekend dining room turn speed and generating an additional $1,800 in monthly revenue.